I told her the whole thing was starting to look like a scam I then asked for a supervisor. I told her that I would NOT be buying anything else from Systweak, and if she didn't want me to go onto the internet and trash the company as loudly as I could, she would make the software that I had already paid for work. She didn't answer directly, just kept with the hard sell-it was much like a not-very-good used car salesman doing his pitch. This stopped her for a minute, and I also asked her multiple times whether she was trying to sell me something else. I then dug out the email order confirmation, which expressly said that my license was due for renewal in May 2018.
#DUPLICATE FILES FIXER KEY LICENSE KEY#
She also kept showing me that the license key showed it was expired, so I would need to re-purchase. She then went into a relentless diatribe, talking at breakneck speed, about how I had many problems with my computer-there was lots of circling in red on various "readouts" on the screen in some software she put there, all in order to convince me that I needed MORE Systweak software to put things right. I was put onto a woman who said her name was Tina Cole (in India, really?), who remotely accessed my computer, said she was setting a system restore point (why?) but was in reality downloading some kind of software onto my computer. I called tech support, and this is when it REALLY got strange.
THIS ALL HAPPENED ON ONE COMPUTER it was never installed on any other. It demanded a new license key-when I input my license key, it said it had been used on too many computers. I went back to the program in mid October, having not used it since May. Their customer service rep remotely accessed my computer, fiddled around, and got it to work-this fix lasted for less than 6 months. I immediately had to call customer service, as it did not work properly. I bought Duplicate Files Fixer in May 2017, and paid for a year's license (Cleverbridge ref# purchase price $35.94).